Password Management

We know that time is important to you, so we'd like to help you personally, one-on-one. We are here to help, Monday to Friday, 9 a.m. to 5 p.m. EST. Please call us at 905-842-4242 with your questions or comments or use the online support request form.

Common Password Management Requests

Here are common issues and solutions for password login problems.
If these do not resolve your issue, please contact us right away.

Reset Connection / Unknown Difficulty with Login

If you are a member experiencing difficulty with login, you can reset your connection by clicking here. This may be necessary if your browser or computer has crashed unexpectedly. Refreshing you connection will reset your userid, enabling you to login again.

Forgotten Your Password?

If you have forgotten your password, you can request it be sent to the email account we have on file. Enter your username below.

If your email account has changed since you initially registered with GMRD, please contact us at 905-842-4242 or use the online support request form.